Customer satisfaction is the staple of our business, and 96 percent of our customers would hire us again. We appreciate their faith in us to Make It Right, no matter what kind of disaster or loss they experienced, and we are proud to share testimonials and experiences from our customers around the country.
I want to take the time to thank you for your exceptional work on the Devonshire Square Apartment Fire restoration project. It was at times a mentally and emotionally exhaustive situation for the residents, us and the building owners. Your team’s calm, level-headed guidance and immediate reaction to our needs brought us peace and clarity amidst calamity.
As you know, our losses were extensive and you had to work hard to rebuild our 1969 apartments. Compounding the significant amount of damage were the limitations of our insurance coverage due to exceeding our asbestos coverage limits. The final result is that our restored apartments are much better and more beautiful than they were before the fire.
Jason, to you and your wonderful team, we want to praise you for your integrity and your compassion. We are exceptionally fortunate to have had you on our side. The challenges that this job presented: the severity of the damage, the mold and asbestos contamination issues, and the time-line to complete the work seemed insurmountable. Thanks to you, this beautiful job was completed without going over the insurance proceeds allocated. BluSky handled this community project tenderly, tactfully, and professionally. We want to thank you all for the top notch job done on this project and we wish you all the best of luck in the future.
I just received the certificate of completion from you guys today as well as the final sign off from Cobb County on the job BluSky recently completed for us in Kennesaw. I wanted to take a moment out to write to you and express my pleasure in the process. From my initial introduction to Dan, yourself and Sharon last fall, I have always been impressed with the professionalism that BluSky has embodied and the level of customer service we receive. This latest job was no exception. The job was completed on-time, clean and with as little disruption to tenant life as possible.
Chad did a great job of inspecting the roofs to evaluate current condition and make sure we knew the costs of any potential change orders prior to us accepting your bid and sending the job to contract. Chad also made sure he was available at every step of the process including expediting the contract process so we could get the projected started on our timeline. He was available as well when we had questions and scheduling changes during construction.
Bryan did a fantastic job of communicating with our Construction Manager, as well as the Property Manager on site so that we could notify tenants prior to us starting the buildings that they lived in. The weekly progress reports that he sent to my email were perfect and a nice touch. His communication with my on-site Construction Manager was almost daily, even when crews worked over the weekend.
Sharon made sure to touch base directly with me a few times just to check in on my satisfaction, another nice customer service touch from your professional team. Her follow up is always quick and on-point.
I am excited to continue the partnership with you, Sharon, Chad and your entire team as we get you started on the roofing jobs we have coming up in Tampa and Newnan as well as consideration for all future roofing jobs at RADCO.
We were happy to find a business partner with BluSky for our clubhouse renovation. They kept an immaculate schedule for completion coupled with precise communication and a mirror image of professionalism and customer service. Thank you, BluSky.
BluSky is top notch! I’ve worked with BluSky on several restoration projects in four buildings and through my HOA. BluSky is quick to respond, quick to provide estimated costs, and quick to get the job done! Not only do they get it done, but they get it done right and communicate with the customer throughout the process. There is nothing better than trusting you’ll have a daily update to communicate to tenants! You hate to have to call your restoration company, but it’s always better knowing you’re calling the BluSky team and knowing that normalcy will be restored!
I approached BluSky with an Environmental concern at our facility.
BluSky arrived within three hours of the initial phone call.
Project Manager Dave Fleck, along with Steve Warren, was assigned to the project and remained attached throughout the completion of the project, which extended over three weekends. There was constant communication, and the team at our facility to include Plant Operations, Infection Control, and Environmental Services were updated daily in regards to the process that was made.
This was a very sensitive project that was handled thoroughly and in a very professional manner.
If you are in the need for any Environmental concerns, I would definitely recommend BluSky, along with the team of Steve and Dave.
This letter serves as a commendation for BluSky Contractors, and in particular program director Charlie Pappas, related to the performance of hail damage work at the Palomino Park residential community in Highlands Ranch, Colorado.
BluSky partnered with the Marx Okubo and JLL teams to plan and execute roofing work at a difficult time of year, November 2014 to January 2015. BluSky proved to be an invaluable partner in the manner with which they planned and executed the work. They worked with the City to permit work on over 180 structures, mobilized over 100 people to perform the work and completed the project on time, with minimal additional costs and minimal disruption to community residents. BluSky effected a very deliberate coordination process with property management, which was underpinned with constant, effective communication.
The individual effort of Charlie Pappas was a significant factor in the success of this project. Charlie’s dedication to careful execution of the work was evident in the long hours he put in, his presence on the jobsite and his responsiveness to issues that arose.
JLL truly appreciates everything BluSky did to ensure the satisfaction of the management and residents at Palomino Park. BluSky is at the top of our list of partners.
I would like to take this opportunity to extend the thanks of all Specialty Sports Venture (and VRI) management for the challenges your company BluSky, and more specifically yourself and Matt Sayre, accepted following the recent Boulder flood that devastated our retail location in September 2013.
We were more than pleased with the great job and response from the entire BluSky organization following the much-unexpected flood that crippled the City of Boulder. As you know, we had other vendors contracted to aid our company in such situations, which failed miserably. And without hesitation, BluSky stepped in to help us through a very devastating situation.
From your first appearance on site in your yellow boots with clip board in hand, our nerves were calmed by your professional and caring approach to the situation we all faced. It was both encouraging and somewhat exciting to see your restoration team which arrived within hours of the call out, and to watch them immediately begin removing carpets, water, mud, sewage, soiled inventory and fixtures from throughout our affected location. The technology including the humidity extractors, fans and moisture meters, as well as extensive structural inspections provided much confidence to the recovery and restoration efforts. We were very impressed to watch what every team member was doing and how quickly they all worked. This was not my first time to experience restoration as a result of a flood. I must say that BluSky did a much more thorough job than just about any previous company I worked with. As a Corporate Risk Management Professional, my concern was that our business would be restored to the detail that existed before the flood. We asked that our project be completed in record time prior to our critical Holiday selling season and BluSky made this happen! Your project and site managers Matt Sayre and Raul Pereida exceeded our expectations with focus, communication, and delivery. When Matt or Raul shook their heads in nodding agreement, I knew several times they were agreeing with optimism but nevertheless, these men “made things happen”! And this all occurred while the store remained partially opened, working around and through obstacles, in support of the Boulder community and residents who thanks us for “being there” for them.
We were turn-key in 5 weeks to reopen as scheduled with minor punch list items. In fact, several employees were extremely pleased to see the rear areas of the location repaired to “better than before” conditions. Many thanks for the extra efforts.
Again, above and beyond! Everyone involved did a superb job. I will highly recommend BluSky for any commercial restoration and remediation challenge and you have moved your company to #1 on our emergency call list for all Specialty Sports Venture (Vail Resorts Rental / Retail) future incidents. Thanks for “being there for SSV”!
We have been working with Eric Kongsli from BluSky on several different occasions and he is wonderful! He is in constant contact with me and my team and updates us daily. BluSky is very professional, efficient, and prompt. We would definitely recommend BluSky!
I am writing to relay my profound gratitude to BluSky for being my singular "Go-To" contractor for property issues of varying magnitude over the years, but especially in light of this year's disaster at Regency Executive Center, 1465 Kelly Johnson Blvd. in Colorado Springs.
This building was overwhelmed by an unprecedented catastrophic hailstorm on May 7 which deposited 9 inches of hail (and 4-foot drifts) on the metal roof, totally compacting the drainage system and resulting in the complete collapse of the 3rd floor ceiling and flooding throughout the building, even in the elevator shafts. The entire building had to be temporarily evacuated but the third floor, which had housed 17,000 occupied square feet of commercial space, predominantly medical practices, was completely destroyed.
BluSky mobilized a not-so-small militia that arrived at the building literally 15 minutes after I called. This was an extremely chaotic and frightening situation; BluSky's expert managers and crews immediately, calmly and expertly took over mitigating the disaster and developing and implementing the longer term strategy for reconstruction. Complete restoration turned out to be a very complex process involving multiple disciplines (roof, HVAC, elevator, interior construction) and BluSky served as Team Captain, expediter and collaborator throughout, supporting me in many areas well beyond their scope in terms of public relations, tenant relocation, insurance administration, and interfacing with auxiliary contractors on my behalf.
Special thanks to Project Manager Steve Kinder for his unflagging responsiveness and going above and beyond to pacify these traumatized tenants (and their property manager), and thanks always to Vice President Jason Cain for personally intervening in my property losses and joining me right there “in the trenches,” day or night, when I call with the latest disaster. His broad-ranging expertise, resourcefulness and support have been, and are, invaluable.
I am very pleased to offer this letter of recommendation for BluSky. I have had the pleasure of working with BluSky since their inception on projects of various size and scope with great success. Pie Consulting and Engineering (Pie) continues to work nationally with BluSky in the space of fixing broken buildings, whatever the cause may be.
Much of what BluSky and Pie do can be complicated and involves dealing with occupied space and the associated impacts to the occupants. BluSky has the knack of simplifying the construction process and bringing a construction to successful completion. You can expect a streamlined, honest process built upon open communication and teamwork. Their commitment to quality and their understanding of the contractor’s role in a successful project makes them a great partner in arriving at solutions related to budget constraints while achieving the aesthetic and functional goals of the project.
What I enjoy most about working with BluSky is that we share the same passion: the passion of making people’s buildings, and thus their lives to some extent, whole again. Pie would like to express our confidence in BluSky for rehabilitation construction projects. If you have questions regarding this letter of recommendation, please do not hesitate to contact me to discuss.
I want to thank you and your team for the quick response and mitigation of the water damage at our Aloft DIA. As you are well aware, it is critical to our business that we keep our operation going as seamlessly as possible for our guests when there is a disruption such as this. We could not do this without our valuable business partners such as BluSky. This incident was particularly sensitive due to the damage of several computer and electronic systems at the property.
Elvis did a great job managing the job and communicating with our onsite and corporate teams.
Additionally, Nate’s follow up with a few questions about the process was outstanding.
While we never want to use a mitigation company, we understand that these situations are inevitable in our industry and it is important to know that we have a partner such as BluSky who we can call on 24/7/365. We look forward to working with you in the future.
We wanted to thank you and your BluSky staff for the excellent response times and work applicable to the Vail Resorts losses we are handling with you and all other claims losses we work with you on. Your BluSky office is always first on our list when we have the opportunity to provide restoration contractor recommendations to property owners for their claims needs. The property owners are always satisfied and your staff works well with our offices and consultants to finalize all issues. Following our 10+ year relationship with BluSky on a nationwide scale we can say your office is one of the best and we appreciate it.
Our property experienced a large flood from a frozen fire sprinkler line that burst in
December 2013 and impacted several independently owned residences. BluSky was helpful from the beginning to the end of the process. Their staff worked closely with management to get the facility dried out quickly so many of the units impacted could be back in operation within 7 business days.
They worked directly with each owner that had experienced more significant damage and the property management team to make certain all of the owner’s private property was cared for and stored properly, if needed, while the restoration process was completed. The management team with BluSky also worked directly with each owner and each owner’s insurance company and the Association’s master policy to ensure their property was restored to pre-flood condition or better.
BluSky was a partner throughout the entire process and was instrumental in restoring the building and the private residences.
I have been a Community Association Manager for about three years now and 2014 presented many challenges for the Board and me, most of which involved insurance claims, particularly for a lifestyle community (55+ older) I manage. In the early spring of 2014 one unit was experiencing some drainage issues within the unit, where a possible break in a sewer line was brought to our attention. A notice of the insurance claim for damages was needed for the association, the homeowner, and the original builder. (This particular association’s original receiver had gone through bankruptcy and caused us to do some back-tracking to find out who we needed to involve in this process.) The units in this community have post tension concrete slabs which made this project to repair, and find the root cause of the problem, much more difficult to facilitate. A job of this nature would involve a lot of separate contractors, communication and organization to ensure everything was done correctly, and more importantly, safely. I was given several names of other companies, but was unable to find a contractor who could handle the entire project, until I came in contact with BluSky. Representatives from BluSky graciously met with me and the Board to go over their plans of this task and how they would handle the entire process from start to finish, including communication with the insurance adjustors. Their expertise and resources is an amazing tool to utilize during this process. Had the association been forced into a situation where multiple contractors would be needed, I am positive this endeavor would not have gone as smoothly.
In addition to this, a major hail storm struck the community in late June of 2014 causing a lot of hail damage which would need repaired quickly. Among multiple other contractors considered, interviewed and other plans of actions considered, BluSky was, again, the most impressive and was awarded the project of repairing the community from this storm by the Board. Just as my experience earlier in the year, BluSky handled much of the project, exuded amazing communication with myself and the homeowners, and followed through with every request, question, or concern during the process.
I cannot express enough how great of a company BluSky is and how I would definitely recommend them to anyone needing assistance with a major or even minor project. Their expertise, level of communication, and overall professionalism is truly astounding and they are and will be my ‘go-to’ contractor when I am faced with future projects. I am positive any other property manager will have the same positive experience with BluSky as I have had when faced with basic and complex tasks at hand.