Frequently Asked Questions

Water Damage

The Institute of Inspection, Cleaning and Restoration Certification (IICRC) is an international training and certifying organization which sets and maintains industry standards for the entire disaster restoration industry in over 33 countries. The IICRC offers a certification process for companies willing and able to adhere to respectable business practices and strict industry guidelines. More information about the IICRC can be found on their website.

While it is best to leave the restoration process to professionals, there are things you can do to prevent further damage and ensure your own safety.

  • SAFETY SHOULD ALWAYS BE THE HIGHEST PRIORITY
  • Remember, water and electricity do not mix
  • Take up saturated area rugs
  • Remove lamps, telephones and decorative items from wet furniture tops
  • Place aluminum foil squares under furniture legs to protect the furniture and avoid carpet staining
  • Inspect surrounding rooms (also above and below) for evidence of additional water damage
  • Stay out of rooms where ceilings are sagging from retained water
  • DO NOT use a vacuum to attempt to remove water

No. The drying equipment should stay running continuously to ensure that drying progresses as it should. Interruption of the drying process may extend the amount of days required and prevent a thorough drying, which increases both the costs, the extent of secondary damage, and the potential for microbial growth. It is safe to leave the equipment running while tenants sleep and during the day.

BluSky is a full-service restoration company; however, while we DO provide repair services, it is considered a separate service and not automatically assumed after the restoration is complete. If your insurance company is involved, your adjuster can either approve us to perform the repairs or refer another preferred contractor. If you’d like BluSky to perform repairs, please contact us to ensure the project can be scheduled and coordinated.

Psychrometrics or psychrometry are terms used to describe the field of engineering concerned with the determination of physical and thermodynamic properties of gas-vapor mixtures. In human terms, psychrometry is the science our techs use to make sure the inside conditions are best suited to dry your building safely and effectively.

Determining whether water damage has been dried property can be done only with professional moisture detection instruments. Moisture readings should be taken prior to the start of the restoration process and upon completion to ensure the progression and completion of drying.

Water damage should be mitigated by a certified professional immediately upon its discovery. The sooner the drying process begins, the less potential there is for microbial growth, so rapid response is vital.

Frequently Asked Questions

Fire Damage

While flames cause significant damage, the effects of smoke may linger long after the burnt material has been removed. For this reason, it is important to contact a professional for proper deodorization. We use many methods of deodorization, but we always start with a thorough inspection and cleaning of salvageable materials. Other methods we use may include, but are not limited to: ozone neutralization, thermal fogging and other odor counteractants, cleaning of the ductwork and HVAC systems and sealing of raw structural materials.

Throughout the restoration and rebuild process it may be necessary to remove contents from your property for better restoration and for storage until the structural repairs are completed. Typically, contents are inventoried and securely packed. Once at our storage facility, items are unpacked, inventoried, repacked and stored. Before the removal of contents, you will receive a list of important things to keep (e.g. passports, important documents, etc.) that you may require while not in your building. Feel free to contact us for a tour of our facility.

After fire damage it may be necessary to board up and/or tarp the structure, windows, doors and roof. In many cases a temporary fence will be erected around the perimeter of the affected building or buildings. BluSky provides emergency services to protect and secure the property after a disaster. Also keep in mind that alarms may malfunction if the electricity or telephone service has been interrupted. Break-ins are common after structural damage

REMEMBER, SAFETY SHOULD ALWAYS BE THE HIGHEST PRIORITY. Dangers still exist even when the fire is extinguished. Do not endanger yourself, tenants, or other employees after a fire event, and always keep children and pets away. Try to protect everyone from stress, fatigue, and fire-related health hazards such as smoke and dust particles. If you feel it is absolutely necessary to enter a fire-damaged area, you should determine the structural stability, ensure there is no probability of gas leaks, check the power supply, wet down debris, discard hazardous materials safely and always use protective gear such as gloves and masks. It is safest to have a professional with you during your inspection to help avoid any hazards.

Frequently Asked Questions

The Claims Process

In most cases, emergency services are provided without a prior estimate, as rapid response is necessary to prevent further damage to the property. When using a contractor referred by your insurance company, it is usually not necessary to receive multiple estimates. These contractors typically collaborate with the insurance company on a legitimate and agreeable estimate that has been priced according to the industry standard. However, when estimates are required, a thorough scope of work should be provided by a third-party inspector so that any contractor estimates you receive are priced based on the same scope of work.

Frequently Asked Questions

Roofing

You’re frustrated with unsettled and escalated roofing claims or not receiving real world pricing due to contractors using inappropriate pricing platforms. BluSky’s in-house Commercial Roofing Division approaches large loss differently…so should you. Whether you have a planned replacement project or a large emergency insurance loss, BluSky will take care of it.

Frequently Asked Questions

Environmental

BluSky’s Environmental Services division provides cleanup for asbestosmold, and other biological contamination of commercial properties. We have deep industry-leading experience in mitigating complex chemical contaminants and our internal environmental specialists are certified to work under these extremely hazardous conditions. To learn more about Environmental Services from BluSky, call us today at 800.266.5677 or send us an email.

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