BLUSKY QUALITY ASSURANCE PLEDGE
We pledge to create an exceptional BluSky customer experience through our actions, teamwork, and genuine caring for the customers' personal needs. An exceptional customer experience results in a successful project. BluSky ensures it delivers successful projects by providing our customers with quality workmanship, safe job sites, and operational excellence. We want every customer to have full confidence in BluSky. Quality is our culture.
It all begins with our CREDO – We pledge to create an exceptional BluSky customer experience through our actions, teamwork, and genuine caring for the customers’ personal needs. This is BluSky’s unwavering commitment to customer service.
With multiple offices and our National Operations team throughout the US, we are able to provide commercial, industrial, governmental, healthcare, and multifamily restoration, renovation, environmental, and roofing services. BluSky’s trained specialists are positioned to respond to your needs at any time, day or night.
One call to our 24/7/365 emergency hotline activates a rapid response team of experienced professionals who will quickly stabilize the situation, mitigate “secondary damages”, and begin the restoration process. Emergency services provided immediately after a fire has been put out or a flood happens can stop the damage from spreading, stabilize your building structures, and result in a more efficient, affordable restoration process.
Just ask our customers. 96 percent say they would hire us again, which tells us we’re doing a pretty good job of achieving our goal to raise the bar for disaster restoration services.
BluSky Quality Assurance Program
In the vast majority of our projects, BluSky is the general contractor—commonly referred to as the “captain of the ship”— in control and responsible for the management of the overall project. BluSky utilizes qualified trade partners who undergo a thorough screening process. Common trade partners include framers, electricians, plumbers, painters, and both semi-skilled and general labor. Our trade partners are regularly evaluated before, during, and at the completion of projects.
Before a trade partner is approved to work on a BluSky project, they must submit to a rigorous application process, including ongoing reference and safety checks, verification of all insurance and licensing requirements, as well as mandatory compliance with all federal and state laws and regulations.
Key Elements Include
- A pre-qualification and certification process
- Random audits to ensure workforces are being paid fairly, accurately, and on-time
- Unannounced job site checks
- Annual Quality Assurance certification by BluSky of trade partners and staffing providers
- Ongoing review by BluSky Risk Management to ensure OSHA, EPA, and all other regulatory checks are performed with independent verification of trade partner references
- Suitability evaluation of trade partners to work on certain projects based on experience
- Review of daily accountability reports on job sites, including timecards, & communication expectations
Projects Around The Country
At any given time, BluSky is actively working on thousands of projects around the country, completing tens of thousands of jobs annually in 40+ states annually. Year after year, approximately 96% of our customers say that they would recommend using us again for their next repair.
We’ve achieved this degree of success over the long history of our company by focusing on four key components from our Quality Assurance Program: Highly Qualified Trade Partners, Operational Excellence, Safety, and Customer Service.
I had a fire at my apartment. It was something I thought would never happen to me so when it did, I was like a lost puppy. After the fire was out and my belongings were ruined and I did not know what to do, I spoke with Steven Pinter on your team. He was attentive to my needs – he had been here before. He helped walk me through what his company could do for me. They were on it quick. He and his crew, Paul Whipple, April Miller and carpenters removed water and rugs. They packed up some 30 boxes of what I had left. Not one thing was broken when they moved it to my new apartment. Paul Whipple supervised the move, April Miller took pictures and recorded everything. I also had car problems that day (was a tough 48 hours). Steven even offered to drive me to take care of banking, insurance, and just personal things that had to be done. I doubt that’s in his job description. His carpenters patched the hole in my apartment and the crew brought in machines to dry up the water. Paul barked the orders (in a professional way) and April recorded it all. They kept things moving; they are a great team. When you get help like this, when your life just turned into a train wreck, it’s very humbling to see real humanity in action. Steven Pinter and his team are the ones to hire. If I needed to contact Steven or Paul and April they answered or returned my calls promptly. They kept everything going smoothly – the trucks, equipment, and carpenters – all the stuff you don’t want to deal with when stuff like this happens. I run my own small house painting business, so I know how hard it is to hire people that care about your reputation, showing for work each day, and on time working hard even when you’re having a bad day. These are actions that prove to your customers you really do care, running a job site like you’re the best. Employees like this aren’t easy to find. Even though I never get used to it, I have fired many people who show up for a check, not expanding my company. Steven Pinter, Paul Whipple, and April Miller are first class employees! Thanks for everything.
Major kitchen and plumbing emergencies are without a doubt the most inconvenient kind of house repair problems to deal with. We recently had both at once, but with the help of your company, everything was fixed as quickly and with as little disruption as possible. The groups sent over for repair were impressive. Everyone seemed to work together with specific responsibilities and under clear instructions. The finished jobs were clean and of good quality. An added bonus for us was the friendliness and courtesy. We were also very pleased with the task leaders, who were all surprisingly young, yet professional, experienced, and great managers. Overall, we were very happy with your team. Our kitchen, bathroom and bedroom were restored to working order with a minimum of hassle. We’d prefer not to have any more major house repair issues again, but if we do, we know who to call.